Customer Policies
What You Can Expect
We're committed to providing quality products, professional installation, and exceptional customer service. To help ensure a smooth experience from estimate to installation, we ask all customers to review the following information before moving forward with their project.
Scheduling & Deposits
Deposit Requirements
To reserve your installation date or schedule pool cover measurements, a non-refundable deposit is required. (Exceptions may apply.)
Weather Delays
All scheduled work is weather permitting. If weather conditions prevent installation, we'll work with you to reschedule at the next mutually convenient date.
Preparing for Installation
To help us complete your installation efficiently, please ensure:
-
Clear access to the backyard
-
A working outdoor water supply
-
A working outdoor electrical outlet (if required)
By scheduling your installation, you authorize a Sentinel Pool Products representative to access your property to complete the agreed-upon work.
Customer Responsibilities
Homeowners are responsible for:
-
Confirming compliance with local bylaws and regulations
-
Obtaining any required utility locates or property scans before installation
Sentinel Pool Products is not responsible for delays, damages, or bylaw violations resulting from incomplete utility locates or failure to meet local requirements.
Payment & Ownership
All installed materials and hardware remain the property of Sentinel Pool Products until payment has been received in full or alternate payment arrangements have been agreed upon.
By submitting your deposit, you acknowledge that you have reviewed and understood these policies. In return, Sentinel Pool Products is committed to completing your project with the professionalism, quality, and attention to detail our customers expect.
Warranty Information
Our Limited Product and Service Warranty* covers qualifying product defects, manufacturing deficiencies, and installation workmanship.
Warranty coverage becomes effective when:
-
Installation has been completed, and
-
Final payment has been received in full.
Important Safety Reminder
Pool safety products provide an additional layer of protection, but they are not a substitute for active adult supervision.
Children and pets should always be supervised around the pool, regardless of the safety products installed.
Questions?
If you have any questions about our policies, installation process, or warranty coverage, we're happy to help. Please don't hesitate to contact us before your installation.